SAFETY AND TRANSPARENCY

OUR PRODUCTS

The eyewear is not just a trendy object, but it is considered a personal protective equipment and, as such, it must respect a series of requirements for the protection of the person. The choice of materials and processes used, both for the lenses that for the frames, it is important to ensure the effectiveness of its protective action. These materials are selected based on their characteristics of biocompatibility and physical endurance; also all surface treatments, paints and stains do not contain dangerous or allergic substances in compliance with current directives. Only buying glasses from authorized retailers you are guaranteed to wear a safe and quality product. Each product marketed by Ottica Curinga, authorized dealer of the brands, comes with warranty card, product authenticity certificate (where provided by the manufacturer) and the sunglasses of the information notes supplied by the manufacturer in compliance with the EC Directive / 89/686 of PPE (Personal Protective equipment) category 1 and its CE mark; each pair of glasses comes with original security box together with a special micro fiber for proper cleaning and maintenance of the lenses. Prices shown on the site are official and updated by brands. Ottica Curinga can apply the best percentage discount possible depending on the line. Prices are inclusive of VAT and are for purchases made exclusively online.

MODE OF PAYMENT

The payment of the selected product can be made with two different modes:

1. CREDIT CARDS/PAYPAL

The site offers the best guarantees in the field of electronic commerce. Your personal data, the number of credit card, the type of products ordered, are exchanged over the Internet in encrypted form (undecipherable), and the data are not directly managed by Ottica Curinga but by PAYPAL. This payment tool allows the holder of a credit card to provide their sensitive data (name, card number, expiry date) directly to the bank and not to the store or to the service provider that manages it. By choosing this payment method in fact, it is called its form resides on a secure server (using the public key / private 128-bit encryption system, a total guarantee for the buyer), in which the sensitive card data are requested of credit. The Bank is responsible for relaying such data in international circuits VISA, MASTERCARD, AMERICANEXPRESS, POSTEPAY, and return to the customer the outcome of the transaction via e-mail. The transaction has also been correctly reported in Optics Curinga that it will proceed with processing the order in the manner requested.

2. BANK TRANSFER

By choosing this method of payment the cost of the order must be paid in advance with reference to the following bank account indicated. The ordered goods will be sent to the address you have supplied, however, only after the confirmation of payment. Please send a copy of the bank transfer to : ecommerce@otticacuringa.com.

BANK DETAILS
IBAN: IT82 U087 3874 1800 0000 0037 906
BANK:BCC CASSA RURALE ED ARTIGIANA DELL'AGRO PONTINO 
REASON: USE THE NUMBER OF ORDER THAT YOU WILL FIND IN THE MAIL OR IN PAGE ORDERS

FOR FOREIGN PAYMENTS
SWIFT Code: ICRAITRRKI0

AVAILABILITY OF PRODUCTS

With "availability" means the presence of the product in the collection of the relevant brand and thus of being ordered. However, this does not necessarily indicate the actual presence of the article in our stores. This is because the high number of products and their continuous handling, we are not able to have an availability "certified" for each model. In any case, we can assure you, that 85% of orders are processed within the first 7 working working days. In the event that the article was in production, the actual waiting time of evasion of your order you will be notified by e-mail within 24 h working from the date of receipt thereof. Recall that the times indicated are considering only the working working days (excluding therefore the Saturday, Sunday and any public holi working days) from the first working day after the order date.

If you want to get more pieces of a single product you can fill out the form on every product page; we will respond as soon as possible to confirm the immediate availability of the quantity requested.

Button (the product page) to request availability quantity produced

If the required product is not present in our stores, but from the manufacturer, are to be considered further 3-7gg working days for its supply. For temporary unavailability than even requested from the manufacturer, will notify you delivery times promptly at your e-mail address. If the delivery time were not sustainable by you, you can communicate your order cancellation and you will be credited back all expenses incurred.

DELIVERY AND DELIVERY TIMES

The following table shows the time and the shipping costs depending on the destination and is only valid for the products readily available in our internal magazines. For products not available in our stores but from the manufacturer, add 3-7 working working days. Please note that the working days indicated for delivery are considered as from the next receiving the order.

DELIVERY TIMES

To learn about countries covered, delivery times and costs, the following table shows.

Area 2

Area 3

Area 4

Area 5

Area 6

Area 7

For products not available in our stores but from the manufacturer, add 3-7 working days.
For products not available from the manufacturer, you will be contacted by e-mail for its timing.
If the projected time they were not sustainable by you, you can communicate the cancellation of the order and will be credited back all the possible expenses.
The customer will always be promptly notified of the shipment and then, in case of failure to collect goods from the customer and subsequent return to the sender, courier costs for storage and re-delivery to the sender shall be borne by the recipient.
Is it possible to monitor the shipping status directly on the official websites of couriers entering the tracking number got in the e-mail of shipment. Shipments can be tracked after 24/48 hours of receiving the email.

PERSONAL INFORMATIONS AND PRIVACY

The 196/2003 legislative decree was established to guarantee your privacy and by virtue of this law is no longer possible to send promotional information or to disclose your address for the same purpose without your consent.
Ottica Curinga collects your data for the exclusive purpose of providing the service requested by you. Therefore, it does not yield to other commercial companies, in any way and for any purpose, the database of its clients nor the personal information contained therein.

Your personal data, however, may be communicated to the following subjects: To banks for payment processing;
The charge carriers of the shipment of the products;
To all those persons who perform on our own specific tasks such as bookkeeping and management of computer systems.

With this premise, it is clear that the transfer of your data, although optional under the law, it is necessary to process your purchase order. You can exercise all the rights provided for in Article 13 of Legislative Decree No. 196/2003 (to get access to your information, request correction, addition, deletion, etc.) By simply writing to the e-commerce @ otticacuringa.com.

WARRANTY POLICY

All glasses are covered by the warranty of the manufacturer for production defects according to the rules and laws in force (Legislative Decree no. 24/2000). In the case of defective products or for any damage or discrepancies compared to that ordered, Ottica Curinga will change the contested goods or will replace them with others of equal value or its repayment of the entire amount of the order.

To take advantage of the consumer service must send a notice to ecommerce@otticacuringa.com within two working days of receipt of the products purchased. The disputed items must be purchased exclusively on www.otticacuringa.com site.
Optical Curinga resend upon receipt of the defective product, accepting responsibility and always at the same address, the new replacement product. All products are guaranteed for 24 months from the date of purchase against any manufacturing defect. In case of proven malfunction of article, the guarantee may provide for the replacement or repair of the same.
Warranty does not cover damage caused by improper or incorrect use.
Please note that Ottica Curinga isn't responsible for any direct or indirect damage to persons or property resulting from the malfunction of the products. Confirming the Order you accepted the terms of sale mentioned above

RIGHTS OF WITHDRAWAL

All of our customers enjoy the right of withdrawal of 14 working days. The right of withdrawal allows the consumer to return the goods purchased a refund of the purchase price. In accordance with the Legislative Decree of 6 September 2005, n. 206 ED.LGS (c.d. Codice del Consumo) code: 21 of 02/21/14 (in implementation of Dir.2011 / 83 / EU), the return of goods purchased via the internet must be done within the final deadline of 14 working working days from the date of been delivered and subject to the following guidelines:

- The products must be returned no later than 14 working days from delivery to address:" Ottica Curinga Via Ginestra 5/7/9 04013 Latina Scalo LT "accompanied by the withdrawal module(the customer must download this module website or ask at ecommerce@otticacuringa.com specifying the subject of the request) and the original invoice receipt. To speed up the practice, the same form should be sent by e-mail to ecommerce@otticacuringa.com address.

- The Articles must be returned in their original packaging, complete with all the equipment present at the time of purchase, must not show any signs of tampering and must provide all the security seals and identification affixed by the manufacturer. You are entitled to carry out the withdrawal only in the case of products not yet used and completely intact. Do not enjoy the right of withdrawal or products containing software registration codes.

- The Parcel must bear on the outside and in a prominent position the number of RMA (Returned Merchandise Authorized) that will be communicated to the customer.

- Where the procedure for the exercise of withdrawal rights will be respected by the consumer, the refund of the price paid by the customer will be activated by Optical Curinga in the shortest time possible but no later than fourteen (14) WORKING DAYS of receipt of the declaration of withdrawal. After filling in the withdrawal form, sent by 14 (fourteen) working WORKING DAYS from the date of receipt of the goods is by email at ecommerce@otticacuringa.com, using registered mail to the address: Ottica Curinga Via Ginestra 5/7 / 9 04013 Latina Scalo.

- In the exercise of the right of withdrawal, the costs of items to be returned will be borne by Optical Curinga.